Your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return, items must:
- Be unused and in their original condition.
- Be returned with original packaging whenever possible.
- Include all accessories and components originally received.
Returns that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Used products.
- Customized or personalized items.
- Gift cards.
- Clearance or final sale items, where applicable.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging.
We will review your request and provide an appropriate resolution, which may include a replacement, exchange, or refund.
Return Process
Before returning any item, please contact our customer support team to obtain return instructions.
Please include:
- Order number.
- Reason for return.
- Photos if the item is damaged or defective.
Unauthorized returns may experience processing delays.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.
Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
If you wish to exchange an item for the same product due to damage or defects, please contact us and we will be happy to assist.
Return Shipping
If the return is due to customer preference, the customer is generally responsible for return shipping costs.
If the return is the result of our error, such as receiving a defective or incorrect item, we will provide an appropriate solution and cover eligible return shipping costs where applicable.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it can no longer be canceled and must follow the standard return process after delivery.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: helpline@sproutapaws.com