Thank you for shopping with us. We are committed to delivering your order safely and efficiently.
Order Processing
- Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During peak shopping seasons or promotional events, processing times may be slightly longer.
Shipping Time
Estimated delivery times vary depending on the destination:
- United States: 7–15 business days
- Canada: 7–18 business days
- Europe: 7–18 business days
- Australia & New Zealand: 7–18 business days
- Other international destinations: 10–20 business days
Please note that delivery estimates are not guaranteed and may be affected by customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Fees
Shipping charges are calculated during checkout based on your delivery location and selected shipping method.
Any available free shipping promotions will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 24–72 hours to appear after shipment.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before placing your order.
We are not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Shipments
If your package has not arrived within the estimated delivery period, please contact our customer support team. We will work with the shipping carrier to investigate and assist in resolving the issue.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: helpline@sproutapaws.com